Helpdesk Prioritization List
Email service/routing outages
Network service outages
AD Logon issues
File server connectivity
Equipment Purchases/In Warranty Replacements (work stoppage)
Work stop issues on DAFIS, PPS, AIS etc if this is the core job function for the staff member.
Integration of new units and centers
Installation/troubleshooting of supported software
- Changes to mailing list/group memberships
- Microsoft Office client problems (Word, Excel, PowerPoint, Adobe/PDF)
- Email client problems (Web Access working) including address book cache
- Remote access setup assistance/info (VPN and RDP)
- Other supported software misbehavior including phishing, spam, backscatter, crashing, etc.
Equipment Purchases (non work stoppage)
Installation/troubleshooting of business software that's already on the terminal server
Support of research / data gathering software
Moving of functional equipment to a new location
Installation/troubleshooting of unsupported software
Equipment Purchases/Repairs/Out of warranty replacements/Unauthorized purchases
Quote requests for equipment etc. that we might buy
Support of cameras etc.
Setup of secondary or third work computers